Customer & Colleague Engagement from Richard Sedley on Vimeo.

Presentation at the 2014 Customer Strategy & Planning Annual Conference, Brighton

"I am always doing things I can’t do. That is how I get to do them."

— Picasso

Love Jack Kirby

Love Jack Kirby

"Some people talk in their sleep. Lecturers talk while other people sleep."

— Albert Camus

"Nothing ever becomes real till it is experienced — Even a proverb is no proverb to you till your Life has illustrated it."

John Keats

Letter to George and Georgiana Keats (February 14-May 3, 1819).

Defining Service Design

Service design is the activity of planning and organising people, infrastructure, communication and products in order to deliver a more profitable and satisfying service.

A service design project is a strategic project which uses design techniques like customer research, journey and touch-point mapping, collaborative idea generation and early stage prototyping and testing to deliver services that are built around the real needs of customers. Service design projects tend to simplify complex problems and deliver solutions that are future focused and cost conscious.

"If you don’t stand for something, you will fall for anything"

— The exact origin of that quote (or something like it) is actually quite heavily disputed. Many people (including the Oxford Dictionary of Quotations) claim it was said first by Alexander Hamilton in 1978, (‘Those who stand for nothing fall for anything’) but in 1947, Peter Marshall, a chaplain, said ‘…because if we don’t stand for something, we shall fall for anything’. Which is clearly an almost identical quote said much earlier. It has also been contributed to Ginger Rogers and Malcolm X used it as a proverb in one of his speeches. /via Yahoo Answers 

James ChudleyJamJam’How to use photos to improve the user experience’ by James Chudley