May 2012
6 posts
WatchThe New Era of Expressive Research
WatchSite Search Analytics for Content Strategists
April 2012
6 posts
WatchNew Dexy’s album out soon. First for 30 years. Here’s a track from the last one.
WatchThe future of Voice of Customer programmes - from Research to Customer Engagement. What if you turned your voice of customer programme into a customer engagement programme? Too many VoCPs substitute Net Promoter Score targets for thinking about how this valuable customer touch-point can be used to improve engagement. This presentation was given in March 2011 at the Directors’ Forum on Voice...
“Writing in Psychological Science, Smith et al (2008) report that when randomly...”
– http://www.ingentaconnect.com/content/bpl/psci/2008/00000019/00000005/art00006
March 2012
2 posts
WatchBeyond Co-design. How open collaboration formats can enhance your design process - by Johanna Kollmann
February 2012
2 posts
WatchThe Power of Mobile Web for Tourism
WatchThe MAO Model of DESIGN FOR PERSUASION
January 2012
4 posts
May 2011
4 posts
WatchPatterns for multiscreen strategies
April 2011
4 posts
“Perfection is achieved not when there is nothing left to add, but when there is...”
– de Saint-Exupery
March 2011
11 posts
WatchTransmedia storytelling
WatchGamification trends
Seven questions for leaders
Do you let the facts get in the way of a good story?
What do you do with people who disagree with you… do you call them names in order to shut them down?
Are you open to multiple points of view or you demand compliance and uniformity? [Bonus: Are you willing to walk away from a project or customer or employee who has values that don’t match yours?]
Is it okay if someone else gets...
February 2011
1 post
Social Interaction Design: Where are the most...
The short answer is everything. There’s so much left to be explored in this field and I feel like we’ve only dipped a tiny toe into the water. That being said, here’s a random grabbag of stuff I’ve been pondering over the last few months: The behavior of gifting and the social narrative that implies, in particular the difference in gifting behavior of created content vs...
December 2010
4 posts
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WatchI suspect that for me stage 2 would be the most important and I’d be worried that making stage 1 tiny might undermine the value and thus the motivation i.e. “all that work preparing with so little gain”. I guess the way to look at it is to see the gain as the habit rather than the outcome of the habit. I’m definitely going to try this though. Thanks BJ
WatchUseful stuff from Ron S again
November 2010
3 posts
WatchEconsultancy internal staff presentation
WatchUX Storytellers
October 2010
7 posts
WatchThe Science of Social Media
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